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Returns Point

"End to End Business Solution provider. From Strategy to Reality "

RETURNS MANAGEMENT SYSTEM

Built with multiple years of Supply chain experience in Wireless industry. An efficient returns management application designed to be implemented in the Company owned stores and Dealer channels. One stop solution for Exchange, Return for Repair and Insurance type of returns.

Unique views for store managers, operators allow them to focus on process definition/customization and usage. A comprehensive product catalogue with search abilities quick data entry and retrieval. Complete E2E solution from returns entry, loaner handset management to shipment with shipping labels, shipment tracking. Out of the box integration with FedEx and minimal integration needed for 3PL’s and Repair Vendors integration with payment system to accept payments for XBM channel.

KEY FEATURES

Multi-channel usability across retail stores, franchise locations, indirect sites, national accounts, and returns call centers.

Warranty Policy Management and Insurance Policy Implementation

  • Triage Rules Management to reduce NTFs
  • Training & Field Support
  • Audit and Verification
  • OEM Recall Management
  • Batch or Individual shipment creation and tracking by seamless integration with FedEx

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